FAQ – Frequently Asked Questions

BYBO (Buy Your Beau’s Online) is a home delivery service operated by Operation Come Home, an Ottawa-based charity.

Why doesn’t BYBO deliver to my area?
It’s not you, it’s us! We’re still growing and we want to get this service right the first time. We do have plans to expand the service as soon as possible, so hopefully we’ll be coming your ‘hood one day.

Who delivers the beer?
The home delivery service is provided by Operation Come Home(OCH) Bottleworks. Delivery staff are members of Operation Come Home’s youth employment pillar. In order for youth to be eligible for this program, they must be between the ages of 19-30, pass a two-tier interview process, and become familiar with the Liquor License Act fact sheet and OCH BottleWorks Policy Manual. It is additionally staffed by a qualified, full-time Supervisor from OCH. The youth are supervised at all times by qualified social workers and do not have unsupervised access to alcohol or money.

What is Operation Come Home (OCH)?
For more information on the good stuff that Operation Come Home and Bottleworks do, please check out http://www.operationcomehome.ca

How much of my delivery fee goes to Operation Come Home?
The entire $8 delivery fee is donated to OCH. OCH delivery fees go directly toward supporting the BYBO social enterprise including paying the salary of the youth who is gaining meaningful transitional employment in working with BYBO. But wait, it gets better! For every delivery placed, Beau’s donates an additional $7 to Operation Come Home meaning when you order, your actually helping raise funds for OCH too!

I want to donate more to Operation Come Home. How can I make an additional donation to OCH?
To make an additional donation to Operation Come Home visit CanadaHelps.org

How do I know if I am eligible to receive a home delivery?
In order to receive a Beau’s beer home delivery, you must:
• Be at least 19+ years of age and have valid identification
• Fall within our delivery region
• Love Beau’s beer!

Can I pay for the beer at my door?
No. All payment must be processed through www.bybo.ca prior to the delivery.

Do I pay the delivery fee at the door?
No. The delivery fee will be processed through www.bybo.ca prior to the delivery.

I won’t be home to accept the delivery. Can you leave it at my door?
Nope! We need you or somebody of legal drinking age to be home to accept your delivery. We must check ID and ensure our beer is being put in the right hands.

Can you pick up some other items on your way to deliver to me?
No we cannot. Unlike other alcohol home delivery services, we are just bringing you Beau’s beer and Beau’s products.

Can you deliver my order to my work, school, favourite pub, etc?
BYBO will only deliver to a residential address. Workplaces, schools, or commercial buildings are not able to use this home-delivery service.

Can I have my party kit and keg delivered through this service?
We will continue to offer our Party Kit and Keg rentals directly through the brewery. Click here for more information

Can I add merchandise to my order?
Simply select the items you wish to purchase in the “Gear” section of the online store at http://shop.beaus.ca

I don’t have access to the internet. Can I phone in my order for home delivery?
At this time, you can only receive home delivery through www.bybo.ca

Are you able to pick-up my empty beer bottles too?
Yes, Beau’s bottles and other brands too! Please note that by picking up your empties, you are donating the deposit to Operation Come Home. If we are collecting a 1.89L Beau’s Growler, you have the option to keep the full $4.00 deposit, or donate that amount to Operation Come Home. Make sure you have them all ready for when we show up! I am a Greener Futures member. Can I have my releases delivered to me if I reside within the delivery area? Yes you can! Greener Futures releases will be available for home delivery if you reside within the delivery region. Members will be charged the delivery fee, so use this as an excuse to stock up on all your favourite Beau’s brews!

Can I place a standing order?
At this time, no standing orders can be placed.


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